HDFC Customer Care Number, one of India’s top private sector banks, serves millions of customers through its extensive network of branches, digital platforms, and customer support systems. Whether you’re dealing with a blocked debit card, EMI payment queries, credit card fraud, or online banking issues, the HDFC Customer Care Number is your first point of contact.
But with different numbers for various departments — credit card, home loan, personal loan, NRI banking, and regional branches — it can be confusing to know which one to call.
In this detailed article, we’ve compiled everything you need to know about HDFC Bank’s customer care, including:
- ✅ Toll-Free and City-Wise Phone Numbers
- ✅ IVR Menus & Call Center Timings
- ✅ WhatsApp & Chat Support Options
- ✅ NRI & International Customer Helplines
- ✅ Email IDs, Complaint Links, and Escalation Procedures
- ✅ FAQs and Tips for Fast Resolution
📞 HDFC Bank 24×7 Customer Care Toll-Free Numbers (India)
| Service Type | Contact Number |
|---|---|
| General Banking | 1800 202 6161 / 1860 267 6161 |
| Credit Card Support | 1800 202 6161 / 1860 267 6161 |
| Loans (Home/Auto/PL) | 1800 202 6161 |
| Mutual Fund Queries | 1800 267 1006 |
| Demat / Securities | 022-3901 9400 |
| NRI Banking | +91 2267606161 |
| Missed Call Balance | 1800 270 3333 (Savings A/C) |
☑️ 1860-series numbers are not toll-free from all operators. Use 1800 numbers for toll-free access.
🌐 HDFC Bank Customer Care by Service
🏦 1. Bank Account / Savings / Net Banking Issues
Call:
📞 1800 202 6161 (Toll-free)
📞 1860 267 6161 (Local access)
Services supported:
- Balance check
- Cheque status
- Account statements
- Debit card blocking/unblocking
- UPI/NEFT issues
💳 2. HDFC Credit Card Customer Care
The most frequently contacted service. Use the main IVR numbers for:
- Lost/stolen card blocking
- Credit limit inquiry
- Reward points & EMI
- Fraudulent transactions
📞 1800 202 6161 or 1860 267 6161
SMS: BLOCK <last 4 digits> to 5676712
🚗 3. Loan Customer Support (Home, Auto, Personal Loans)
📞 1800 202 6161
For loan-related queries like:
- Statement of account
- EMI due date or overdue
- Loan closure process
- Top-up eligibility
💻 Visit: https://www.hdfcbank.com/personal/borrow
🌎 4. NRI HDFC Customer Care Number
| Region | Contact Number |
|---|---|
| USA & Canada | 855-999-6061 (Toll-Free) |
| UK | 800-756-2993 (Toll-Free) |
| Singapore | 800-101-2798 (Toll-Free) |
| Other Countries | +91 2267606161 (Chargeable) |
Email: nrisupport@hdfcbank.com
Portal: https://www.hdfcbank.com/nri-banking
🗺️ HDFC Customer Care City-Wise Contact List (Top Cities)
| City | Phone Number (Local Access) |
|---|---|
| Mumbai | 022-61606161 |
| Delhi NCR | 011-61606161 |
| Kolkata | 033-61606161 |
| Chennai | 044-61606161 |
| Bengaluru | 080-61606161 |
| Hyderabad | 040-61606161 |
| Ahmedabad | 079-61606161 |
| Pune | 020-61606161 |
💬 HDFC Customer Care Number WhatsApp Banking (New Feature)
Chat with HDFC Bank’s AI-based WhatsApp assistant.
📱 How to activate:
- Save number 70700 22222 to your phone
- Send a WhatsApp message: “Hi”
- Choose services like:
- Balance enquiry
- Credit card bill
- Mini statement
- Request cheque book
🟢 Available 24×7 with multilingual support
💻 HDFC Customer Care Number Chatbot “Eva” (Live Chat)
For instant help on website:
- Go to https://www.hdfcbank.com
- Bottom-right corner → “Ask Eva”
- Type your question (e.g. “How to block my card”)
🔄 Escalates to live chat agent if query is complex.
📧 HDFC Customer Support Email IDs
| Department | Email Address |
|---|---|
| Credit Cards | support@hdfcbank.com |
| Loans | loansupport@hdfcbank.com |
| Demat / Trading | demat@hdfcbank.com |
| NRI Services | nrisupport@hdfcbank.com |
| Escalation (Grievance) | grievance.redressal@hdfcbank.com |
💡 Attach account details, registered mobile number, and issue clearly for faster response.HDFC Customer Care Number
⚠️ Lost / Blocked Card Emergency Help
In case your debit or credit card is lost, immediately:
- Call 📞 1800 202 6161
- Use SMS:
- Format:
BLOCK XXXX(last 4 digits of card) - Send to:
5676712
- Format:
- Use NetBanking or YONO app to block
Card can be reissued online or via customer care.HDFC Customer Care Number
📝 How to File a Complaint with HDFC Bank
Step-by-step Grievance Process:
Step 1: Contact customer care or branch
Step 2: If unresolved, email grievance.redressal@hdfcbank.com
Step 3: Escalate to the nodal officer via:
https://www.hdfcbank.com/personal/tools-and-calculators/grievance-redressal
Step 4: RBI Ombudsman (if issue remains unresolved)
🧠 Frequently Asked Questions (FAQs)
Q1. Is 1860 267 6161 toll-free?
A. No. It is a local call charge number. Use 1800 202 6161 for toll-free access.
Q2. Can I call HDFC customer care at night?
A. Yes. The helpline is available 24×7, including Sundays and holidays.
Q3. How can I talk to a real agent instead of the IVR?
A. Call the number and press “9” or say “Talk to Agent” when prompted.
Q4. Can I raise a complaint via SMS?
A. No. SMS is for simple requests like blocking cards or balance inquiry. Use email or grievance portal for complaints.
🏁 Conclusion
Whether you’re an account holder, credit card user, or loan customer, HDFC Bank’s customer care network is designed to offer 24×7 assistance — through phone, email, WhatsApp, or chat. Knowing the right number and process can save you time and help resolve issues more efficiently.
Next time you search for “HDFC Customer Care Number,” refer to this guide and pick the right contact based on your need.
Would you like a printable customer care contact chart, a PDF of escalation steps, or regional language versions of this guide?
