Effective Date: 14 September 2026
Last Updated: 14 September 2026
Gitakart Seva (“Gitakart Seva,” “we,” “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit www.gitakart.in, submit a service request, contact us by telephone or WhatsApp, or otherwise use our services.
By accessing our website or submitting your information, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with Gitakart Seva, we may collect the following information:
Personal and Contact Information
- Full name
- Mobile number
- WhatsApp number
- Email address
- Residential or service address
- Locality, city and PIN code
Service Request Information
- Service category selected
- Details of the required work
- Preferred service date and time
- Photographs, videos or documents you voluntarily upload
- Communication between you and our support team
- Feedback, ratings, complaints or service-related comments
Please avoid uploading photographs or documents containing unnecessary personal, financial or confidential information.
Transaction Information
If online payments are available, the payment service provider may process information such as:
- Transaction amount
- Payment method
- Transaction reference number
- Payment status
- Billing details
Gitakart Seva does not intend to directly collect or store complete debit card, credit card, UPI PIN, banking password or OTP information.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Approximate location derived from an IP address
- Cookie and website interaction data
2. How We Collect Information
We may collect information when you:
- Submit a booking or enquiry form
- Call or message us through WhatsApp
- Request a quotation
- Upload a photograph or service-related file
- Register or create an account, if this feature is available
- Make a payment
- Submit feedback or a complaint
- Apply to join us as a service professional
- Browse or interact with our website
We may also receive relevant information from service professionals, payment processors, analytics providers or other parties involved in fulfilling your request.
3. How We Use Your Information
Gitakart Seva may use your information to:
- Receive and process service requests
- Contact you about your enquiry or booking
- Understand the required work
- Coordinate services with suitable local service professionals
- Confirm availability, location and appointment details
- Provide estimates, updates and customer support
- Process payments and maintain transaction records
- Respond to questions, complaints or disputes
- Improve our website and service catalogue
- Monitor website performance and security
- Detect misuse, fraud or unauthorized activity
- Send service-related notifications
- Send promotional messages when you have consented or where otherwise permitted
- Comply with applicable legal and regulatory obligations
We will use personal information only for legitimate and specified purposes connected with our services or as otherwise permitted by applicable law.
4. Consent and Your Choices
When required, we will seek your consent before collecting or using your personal information.
You may withdraw consent for optional processing or marketing communications by contacting us. Withdrawal will not affect processing already completed before the withdrawal request.
We may still retain or process certain information where reasonably necessary to complete an existing service, resolve a dispute, prevent fraud, maintain business records or comply with a legal obligation.
5. WhatsApp and Telephone Communication
When you contact Gitakart Seva through WhatsApp or telephone, we may receive your phone number, profile information visible through the platform, message content and any files you send.
WhatsApp and your telecommunications provider process information according to their own terms and privacy policies. Please review those policies before using their services.
We will primarily use your messages to respond to enquiries, coordinate requested services and provide relevant updates.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Understand website traffic and usage
- Improve performance and usability
- Measure the effectiveness of marketing activities
- Protect the website from fraud or misuse
You may control or delete cookies through your browser settings. Blocking essential cookies may affect certain website functions.
Where required, non-essential cookies should be activated only after receiving your consent.
7. How We May Share Information
We may share relevant information with:
Service Professionals
Information required to evaluate, coordinate or complete your requested service may be shared with an appropriate service professional. This can include your name, phone number, locality, service address and job details.
Only information reasonably necessary for the requested service should be shared.
Technology and Business Providers
We may use third-party providers for:
- Website hosting
- Form processing
- Customer support
- Cloud storage
- Analytics
- Communication services
- Cybersecurity
- Payment processing
These providers may process information while delivering services to us.
Legal and Safety Requirements
We may disclose information if reasonably necessary to:
- Comply with applicable law or a valid legal request
- Protect the rights, property or safety of Gitakart Seva, customers or others
- Investigate fraud, security incidents or misuse
- Establish, exercise or defend legal claims
Business Reorganization
If Gitakart Seva undergoes a merger, acquisition, restructuring or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal safeguards.
We do not sell or rent personal information to unrelated parties for their independent marketing purposes.
8. Service Professionals and Independent Providers
Gitakart Seva may help coordinate a customer’s request with local service professionals. Depending on the applicable service arrangement, a service professional may operate independently and may separately collect or process information needed to complete the work.
Customers should confirm the identity, work scope, charges and service terms before work begins. Service professionals must not request your OTP, UPI PIN, banking password or other sensitive authentication information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process and complete service requests
- Provide support
- Maintain transaction and business records
- Resolve complaints or disputes
- Prevent fraud and misuse
- Meet legal, accounting or regulatory requirements
When information is no longer required, we may securely delete, anonymize or restrict access to it, subject to technical and legal limitations.
10. Information Security
We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure. Customers should avoid sending sensitive banking credentials, passwords, PINs or OTPs through website forms, telephone calls or WhatsApp.
11. Your Privacy Rights
Subject to applicable law and verification of your identity, you may request to:
- Know what personal information we process about you
- Correct inaccurate or incomplete information
- Update your personal information
- Request deletion of information that is no longer required
- Withdraw previously provided consent
- Opt out of promotional communications
- Raise a grievance regarding our handling of your information
- Nominate another individual to exercise applicable rights where legally permitted
Some requests may be limited where retention or processing is necessary for legal compliance, fraud prevention, dispute resolution or completion of an active service.
To exercise a privacy right, contact us using the information provided below. We may ask for reasonable information to verify your identity and locate the relevant records.
12. Marketing Communications
Where permitted, we may send information about services, offers or business updates by telephone, SMS, WhatsApp or email.
You may opt out of promotional communication at any time by contacting us or using an unsubscribe option where available. You may continue to receive essential messages related to an active enquiry, booking, payment or customer-support request.
13. Children’s Privacy
Gitakart Seva’s services are intended to be requested by adults. We do not knowingly seek to collect personal information directly from children without appropriate authorization from a parent or lawful guardian.
If you believe that a child has submitted personal information without proper authorization, please contact us so that we can review the matter and take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, maps, social media platforms or messaging services.
Gitakart Seva does not control the privacy or security practices of these third parties. This Privacy Policy does not apply to information processed independently by them. Please review the privacy policy of each third-party service before providing personal information.
15. Transfer and Storage of Information
Our website or service providers may process or store information using systems located outside your city, state or country.
Where applicable, we will take reasonable steps to ensure that such processing is performed with suitable safeguards and in accordance with applicable law.
16. Changes to This Privacy Policy
We may revise this Privacy Policy when our services, website features, operational practices or legal obligations change.
The revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
Material changes may also be communicated through the website or another reasonable method where required.
17. Privacy Questions and Grievances
For privacy questions, correction or deletion requests, consent withdrawal, or complaints regarding the handling of personal information, please contact:
Gitakart Seva
Service Location: Durgapur, West Bengal, India
Phone and WhatsApp: +91 97491 01117
Website: www.gitakart.in
Please include your name, registered mobile number and a clear description of your request. Do not include passwords, banking PINs or OTPs.
We will review legitimate requests and respond within a reasonable period, subject to identity verification and applicable legal requirements.
18. Governing Law
This Privacy Policy will be governed by the applicable laws of India. Any dispute will be subject to the competent jurisdiction applicable to Gitakart Seva, unless otherwise required by law.