Last Updated: September 15, 2026
At Gitakart Seva, we aim to provide reliable and satisfactory services to our customers. This Refund Policy explains when a customer may request a refund, how refunds are processed, and the circumstances in which payments may be non-refundable.
1. General Refund Policy
Refund eligibility depends on the nature of the service purchased and whether the service has already been started, completed, or delivered.
Customers are encouraged to carefully review the service details, pricing, inclusions, exclusions, and applicable terms before making a payment.
A payment does not automatically qualify for a refund simply because the customer changes their mind after the service has been initiated.
2. Eligibility for Refund
A refund may be considered in the following circumstances:
- The service could not be delivered due to an issue attributable to Gitakart Seva.
- The payment was successfully deducted but the corresponding order or service was not created due to a technical failure.
- The same payment was accidentally charged more than once.
- Gitakart Seva cancels a service before it has been substantially delivered.
- A refund is specifically approved by Gitakart Seva after reviewing the customer’s request.
Refunds will be evaluated based on the specific service, order, payment status, and circumstances of the request.
3. Non-Refundable Situations
A refund may not be available in the following situations:
- The customer has already received or substantially used the service.
- The service has already been completed or delivered.
- The customer provides incorrect, incomplete, or misleading information and the service cannot be properly delivered as a result.
- The customer fails to provide required information, documents, access, confirmation, or cooperation within the required timeframe.
- The customer changes their mind after the service has been initiated.
- The customer does not use a purchased service despite the service being available and ready for use.
- The issue is caused by circumstances outside Gitakart Seva’s reasonable control.
- Any third-party fee, government fee, payment processing fee, platform fee, or other non-recoverable charge has already been incurred, where applicable.
Certain services may have additional service-specific refund conditions. Where applicable, those conditions will take precedence over this general policy.
4. Cancellation Requests
If you wish to cancel a service, you should contact Gitakart Seva as soon as possible after placing the order.
Cancellation requests made before the service has been started may be eligible for a refund, subject to the applicable service terms.
Once work or service delivery has commenced, the refund amount may be reduced or the payment may become non-refundable depending on the work already completed and costs incurred.
5. Duplicate Payments
If you have accidentally made the same payment more than once for the same service, please contact us with the relevant transaction details.
After verification, the duplicate payment may be refunded to the original payment method, subject to payment-provider processing requirements.
6. Failed or Unsuccessful Transactions
If money has been deducted from your bank account, card, UPI account, or other payment method but the transaction is shown as failed or the service/order was not successfully created, please contact us.
We will verify the transaction status.
Where the payment has not been received by Gitakart Seva, the amount will generally be handled by the relevant bank or payment provider according to its settlement and reversal process.
7. Refund Request Procedure
To request a refund, please contact Gitakart Seva and provide:
- Customer name
- Registered email address or mobile number
- Order/service details
- Transaction ID or payment reference number
- Date of payment
- Reason for requesting the refund
- Any relevant supporting information
We may request additional information when necessary to verify the transaction and assess the refund request.
8. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment gateway.
The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Gitakart Seva is not responsible for delays caused by banks or third-party payment providers after the refund has been successfully initiated.
9. Partial Refunds
Where appropriate, Gitakart Seva may issue a partial refund based on:
- The portion of the service already completed;
- Costs already incurred;
- Third-party charges;
- The nature of the service; and
- The circumstances surrounding the refund request.
The final refund amount will be determined after reviewing the individual case.
10. Promotional Offers and Discounts
Services purchased using promotional offers, discounts, coupons, credits, or special pricing may be subject to additional refund conditions.
Unless otherwise stated, the value of promotional discounts or coupons is not refundable as cash.
11. Third-Party Services
Some services offered through Gitakart Seva may involve third-party platforms, service providers, payment gateways, vendors, or external services.
Where a third-party service has its own cancellation or refund terms, those terms may apply to the relevant portion of the transaction.
Any third-party fees that cannot be recovered may be deducted from an otherwise eligible refund, where permitted.
12. Changes to This Refund Policy
Gitakart Seva reserves the right to update or modify this Refund Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
The policy applicable at the time of the relevant transaction will generally be considered when evaluating a refund request, subject to applicable law.
13. Contact Us
If you have questions regarding this Refund Policy or would like to submit a refund request, please contact Gitakart Seva through the contact details provided on our website.
Website: https://gitakart.in
Gitakart Seva
Providing services with transparency and customer-focused support.