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The Central Bank of India is one of the oldest and most trusted public sector banks in the country, offering a wide range of banking services to individuals, businesses, and rural customers. Whether you need help with online banking, a loan query, or a lost credit card, the Central Bank of India Customer Care Number is your first line of support.
This article provides a complete guide to Central Bank of India’s customer care services, covering toll-free numbers, helpline categories, credit card support, grievance redressal, and more.
📞 Central Bank of India Toll-Free Customer Care Number
For general banking queries, customers can contact the 24×7 toll-free helpline:
📱 Toll-Free Number: 1800 22 1911
Availability: 24 hours a day, 7 days a week (including Sundays and holidays)
Languages Supported: Hindi, English, and regional languages
This number can be used for:
- Account balance inquiries
- ATM and debit card issues
- Net banking queries
- Loan product details
- Reporting fraud or suspicious activity
- Blocking lost cards
💳 Credit Card Customer Care Support
If you have a Central Bank of India credit card, you can get support for:
- Lost or stolen cards
- Billing disputes
- Reward points and cashback
- Credit limit increase
- EMI conversion
📱 Credit Card Helpline:
1800 222 368 (Toll-Free)
You can also email credit card queries to:
📧 centralcard@centralbank.co.in
Note: For urgent issues like stolen cards, call immediately to block the card.
🏦 Loan Customer Support (Home, Personal, Business Loans)
If you’re a loan customer—whether it’s for housing, education, vehicle, or business—you can use the general toll-free number or contact your loan branch. For faster resolution:
📧 Loan-specific queries can be emailed to:
loans@centralbank.co.in
You should include:
- Loan account number
- Registered mobile number
- Type of query (e.g., EMI schedule, prepayment, interest rate)
🧾 Missed Call Services
Central Bank of India provides missed call banking services for basic inquiries.
- Balance Enquiry: Call 09555244442
- Mini Statement: Call 09555144441
Make sure your mobile number is registered with the bank to use these services.
🌐 Online Grievance Redressal System
If your issue isn’t resolved via phone, you can raise a complaint online through:
🔗 https://www.centralbankofindia.co.in/en/grievance-redressal
You can:
- Track complaint status
- Escalate unresolved complaints
- Submit supporting documents
📬 Email Support for General Banking
For regular banking queries or non-urgent complaints, contact:
📧 Email ID: customercare@centralbank.co.in
Always include:
- Your full name
- Account number (last 4 digits)
- Registered mobile/email
- Brief description of the issue
🏢 Head Office Contact Details
If you want to write to or escalate the issue to the bank’s higher authorities:
Central Bank of India Head Office
Chander Mukhi Building, Nariman Point, Mumbai – 400021, Maharashtra
📞 Phone: 022-6638 7777
🛡️ Cyber Fraud & Online Scam Reporting
If you’ve been a victim of UPI fraud, phishing emails, or online scams:
- Report immediately to cybercell@centralbank.co.in
- Call the toll-free helpline: 1800 22 1911
Also consider lodging a complaint on the Government’s Cyber Crime Portal:
🔗 https://cybercrime.gov.in
👥 Social Media Support
You can reach out via their official handles for updates and basic support:
- Twitter: @centralbank_in
- Facebook: facebook.com/CentralBankofIndia
- LinkedIn: Central Bank of India
Note: Never share personal or banking details via social media platforms.
🔒 How to Stay Safe While Contacting Customer Care
- Never share OTPs or passwords with anyone, even bank officials.
- Only call official numbers listed on the official Central Bank website.
- Double-check email addresses to ensure they end in
@centralbank.co.in.
📝 Frequently Asked Questions (FAQs)
1. Is the Central Bank of India customer care number available 24×7?
Yes, the toll-free number 1800 22 1911 is available round the clock.
2. Can I block my ATM card over the phone?
Yes, call 1800 22 1911 and follow IVR instructions to block your card immediately.
3. Is there a different number for NRI customers?
Yes, NRI customers can call the dedicated NRI helpline:
+91 22 6638 7777 (standard international call rates apply)
4. Can I register a complaint through SMS?
Currently, SMS complaint registration is not active. Use the website or email for written complaints.
✅ Conclusion
The Central Bank of India customer care service is a dependable and multi-channel support system catering to millions of customers across the country. Whether you are a savings account holder, credit card user, or loan borrower, help is always a call or click away.
For quick, safe, and efficient resolutions, always use the official numbers and digital platforms provided by the bank.
