Exchange policy: At Gitakart, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are happy to offer a 7-Day Exchange Policy to ensure a smooth shopping experience.

1. Eligibility for Exchange

  • Products can be exchanged within 7 days from the date of delivery.
  • To be eligible for an exchange, the product must be:
    • Unused, unworn, and in its original condition.
    • Returned with all original packaging, tags, and accessories.
  • Certain items such as perishable goods, customized products, and items marked as non-returnable are not eligible for exchange.

2. Exchange Process

  1. To request an exchange, please email us at sales@gitakart.in within 7 days of receiving your order.
  2. Mention your Order ID, product details, and the reason for exchange.
  3. Our customer support team will review your request and provide instructions for returning the product.
  4. Once the returned product passes quality checks, we will dispatch your replacement product.

3. Shipping & Charges

  • Customers may need to bear the shipping cost for sending the product back, unless the exchange is due to a defective/damaged or wrongly delivered item.
  • In the case of a defective or incorrect product, Gitakart will bear the reverse shipping charges.
Exchange policy

4. Conditions for Exchange Rejection

Gitakart reserves the right to reject an exchange request if:

  • The product is damaged due to misuse or mishandling.
  • The product is returned without original packaging/tags.
  • The request is made after 7 days of delivery.

5. Need Help? Exchange policy

For any questions or assistance regarding our exchange policy, feel free to contact us:
📧 Email: sales@gitakart.in
🌐 Website: www.gitakart.in

Would you like me to also create a Return & Refund Policy along with this (to cover cases where customers prefer a refund instead of exchange)?