Effective Date: [15-10-2023]

Thank you for shopping at Gitakart. We strive to provide you with a seamless and satisfying shopping experience. In the event that you are not completely satisfied with your purchase, we have outlined our Refund and Returns Policy to ensure a fair and hassle-free process.

1. Refund Policy

1.1. Refund Eligibility: We offer refunds on eligible items under the following conditions:

  • The item is defective, damaged, or does not match the description.
  • You report the issue within 7 days of receiving the item.

1.2. Refund Process: To request a refund, please contact us at gitakartecom@gmail.com within the specified timeframe with the following details:

  • Your order number
  • A detailed description of the issue
  • Clear photographs or videos showing the problem

1.3. Refund Approval: Once we receive your request, we will review it to determine eligibility. If approved, we will initiate the refund to your original payment method. Refunds may take 7 to 9 days to process, depending on your payment provider.

2. Returns Policy

2.1. Returns Eligibility: We accept returns on eligible items under the following conditions:

  • The item is unused, in its original condition, and with all original tags and packaging.
  • You initiate the return process within 7 days of receiving the item.
  • The reason for the return is not due to a change of mind.

2.2. Return Process: To request a return, please contact us at gitakartecom@gmail.com within the specified timeframe. You will be provided with a return authorization and instructions on how to return the item.

2.3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.

2.4. Return Approval: Once we receive the returned item and verify its condition, we will process the return and issue a refund or store credit, as per your preference.

3. Exclusions

The following items are not eligible for return or refund:

  • Intimate or sanitary goods
  • Perishable products
  • Personalized or customized items

4. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:

Email: gitakartecom@gmail.com

[Insert Date]

(Note: Customize this Refund and Returns Policy as needed for your specific e-commerce business. Ensure that the policy complies with relevant laws and regulations in your jurisdiction.)