Return Policy

At Gitakart Digital, we want customers to have a clear process if an item arrives damaged, defective, incorrect, or incomplete.

Requesting a return

Contact us at gitakart@outlook.com or 9239501117 as soon as possible after delivery. Include your order number, a description of the issue, and clear photos or video where relevant. Please wait for return instructions before sending an item back.

Condition and packaging

Keep the product, accessories, manuals, serial-number labels, and original packaging where possible. Items showing misuse, physical damage after delivery, missing parts, or unauthorised repair may not qualify, subject to applicable law and the nature of the complaint.

Inspection and exceptions

Returns may require inspection. Software, digital items, consumables, hygiene-sensitive products, or products specifically marked non-returnable may have different conditions where permitted by law. This does not limit rights available under applicable consumer law for defective, damaged, or misdescribed goods.

Contact

Gitakart Digital, Benachity, Durgapur, West Bengal, India. Email: gitakart@outlook.com. Phone: 9239501117.

Set a clear return window and product-specific exceptions consistent with your actual operations and applicable law before relying on this template.